Product Life Cycle ( Software )

SKJ's products' end-of-life policy is explained below, allowing customers to better plan and manage the transition process from their existing SKJ installation to newer  product  versions as they  become available. This policy explains the type  of support services available at SKJ  for licensed software at various  points during  the applicable  product's  life cycle. The rendering  of support services by SKJ may be subject to additional terms and conditions.

This End-of-life (EOL) policy is effective as of January 1, 2008.

The  EOL  process  guides the final operations associated  with  the  product  life  cycle, and  consists  of  a  series  of  technical  and  business

milestones  and  activities that,  once  completed,  make  a  product  obsolete.  By the  end  of  the  process,  the  product will typically have been

replaced  by a  newer  version or other product  with similar functionality. Once obsolete, the product is no longer sold, manufactured, improved, repaired, supported or maintained.
 

This policy is intended as a "guideline" as SKJ reserves the right to treat each product line independently, or agree to new or different terms with individual parties. SKJ also reserves the right to change this policy at any time without notice. The general policy guidelines are as follows:

1. A product enters the EOL state by either being discontinued or by a newer software version being released.
2. The general software life cycle is as follows:

a.       Major Release (example Version 3.x --> Version 4.x) – After the release date of a major release, the previous Major Release will start its EOL transition process.

b.      Minor Release (example Version 4.1 --> Version 4.2) – After 2 minor releases or 18 months (whichever comes first), a minor release will begin its EOL transition process.

3. End-of-sale Notice Period: As a general rule, SKJ will provide one (1) months notice of the affected product's end-of-sale (EOS) date and/or the last day when the affected product can be ordered. This notice will appear on SKJ’s website (see next tab - "End-of-Life Products"), and you are encouraged to visit this page regularly to review the information regarding the EOL program. The EOS date represents the final date after which the product can no longer be ordered through SKJ’s point-of-sale mechanisms.
4. End-of-life Transition Period: Three (3) months after notice of the affected product’s EOS date, the affected product starts an EOL Transition Period of six (6) months. During this transition period, entitled customers will receive maintenance and support for the affected product.
5. Limited Support Period: At the end of the EOL Transition Period, the Limited Support Period (LSP) will begin. During the LSP, which lasts 6 months, SKJ will still assist entitled customers regarding EOL products, but will not create software fixes to solve problems associated with the product version; it may be necessary for a customer to upgrade to a non-EOL software version to correct a reported problem and/or for the purpose of migration to a supported SKJ product.
6. Software Upgrade Plan: Customers can upgrade to more current software versions, which have not entered EOL period, through SKJ's Software Upgrade Plan (SUP).
7. Support Entitlement: SKJ provides support to various customers based on individual support agreements and a general support policy.

Warranty Terms for Hardware

Exceptions to Limited Warranty:
The warranty is void if the Product is not operated in conformance with installation, environmental, mechanical or electrical requirements, or within thermal stress limits, or to the extent that any malfunction is the result of misuse, abuse, vandalism, neglect, improper installation or application, alteration, accident, or negligence in use, storage, transportation, or handling, or it the original identification markings on the product have been removed, defaced or altered, lighting, electricity, water, fire, environmental or other hazard, or act of God, or other impact outside of normal operating guidelines.

Non-warranty repairs:
Non-warranty repairs are granted an extended warranty of 3 years for all products except for IR cameras, PTZ Cameras, DVR product. For all non-warranty repairs, SKJ will provide you with a repair estimate that includes charges for parts, labor, and all shipping. Repair charges may be based on a flat rate or parts and labor, and will vary based on actual equipment and condition. You may pay for non-warranty repair charges by purchase order / Advance Payments.